1. Introduction
Promptix (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information we collect
Account information
- Email address (via Clerk authentication)
- Name (if provided)
- Account creation date
Usage information
- API requests and responses
- Token usage and model selection
- Timestamps of API calls
- IP addresses for security purposes
Payment information
- Transaction history
- Credit balance
- Payment references (processed by Flouci, or Paymee as a fallback)
3. How we use your information
We use your information to:
- Provide and maintain our Service
- Process payments and manage your credits
- Monitor usage and prevent abuse
- Send service-related communications
- Improve our Service and develop new features
- Comply with legal obligations
4. Data storage and security
We implement appropriate technical and organizational security measures to protect your data. Your data is stored in secure databases with encryption at rest and in transit.
- API keys are hashed before storage
- Card and wallet payments are processed securely by Flouci (with Paymee as a fallback)
- We never store credit card or banking information
5. Third-party services
We use the following third-party services:
- Clerk: authentication and user management
- Flouci: payment processing (a Tunisian payment service provider authorised by the Central Bank of Tunisia; see flouci.com)
- Paymee: fallback payment processor
- AI infrastructure partners: model access and computing
- Vercel: hosting and analytics
These services have their own privacy policies and we encourage you to review them.
6. Data retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. API usage logs are retained for 90 days for debugging and abuse prevention.
7. Your rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Export your data
- Opt out of non-essential communications
8. AI-generated content
Content generated through our API is not stored or used for training purposes. We do not claim ownership of content generated using our Service.
9. Cookies
We use essential cookies for authentication, session management and your language preference. We do not use tracking or advertising cookies.
10. Children’s privacy
Our Service is not intended for children under 18. We do not knowingly collect information from children.
11. International data transfers
Your information may be processed in countries other than Tunisia. We ensure appropriate safeguards are in place for international transfers.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service.
13. Contact us
If you have questions about this Privacy Policy or our data practices, write to [email protected] or use the channels listed on our contact page.
14. Data protection contact
For privacy-related requests, including exercising the rights listed in section 7, contact our data protection team at [email protected].