Contact
Talk to the Promptix team
Questions about the API, a payment, or an invoice for your company? Write to us in French or English and a person will answer.
Email
The fastest way to reach support. Include your account email and, for payments, the transaction reference.
Business hours
Monday to Friday, 9:00 to 18:00
Tunisia time (UTC+1)
Messages received outside these hours are answered on the next business day.
For businesses
Startups, agencies and companies that need paperwork in TND.
Invoices in TND
Every completed top-up comes with an invoice in Tunisian dinars that includes VAT (19%) and the platform fee (10%). You can open and print it from Billing in your dashboard.
Need your company name, address or tax ID (matricule fiscal) on the invoice, or a quote before you pay? Email us with those details.
Pay by payment link
If your finance team pays rather than the developer, we can issue a Flouci payment link for a fixed amount. Anyone can pay it by card or wallet, and the credits are added to your account once the payment is confirmed.
To get a link, email us with your account email and the amount in TND.
Send us a message
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